Privacy Policy

1. Introduction

Welcome to Mindless Motion LLC ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and protect your personal information when you:

• Visit www.mindlessmotion.com (the "Website")
• Use our AI-powered receptionist SaaS platform (the "Service")
• Communicate with us via email, SMS, or other channels

By using our Service, you consent to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information you provide directly, including:

• Names
• Phone numbers
• Email addresses
• Billing addresses and payment details (processed securely via third-party payment providers)
• Usernames and passwords
• Business details and website URLs
• Business EINs (for billing and phone number registration)

2.2 Information Collected Automatically (Derivative Data)

When you use our Service, we automatically collect:

• Log and Usage Data (IP address, browser type, time zone, etc.)
• Device Data (device type, operating system, ISP, etc.)
• Location Data (only if explicitly enabled by the user)

2.3 Sensitive Information

We do not collect:

• Social Security Numbers
• Biometric Data
• Health Data
• Religious, Racial, or Political Affiliation

Business EINs provided for billing purposes/phone number registration are stored securely.

3. How We Use Your Information

We use your data to:

• Provide and operate our AI receptionist service
• Process payments and manage subscriptions
• Improve our services based on usage trends
• Send important service updates and notifications
• Comply with legal and security obligations
• Prevent fraud and unauthorized access

We do not use AI-generated call transcripts for marketing or reselling without explicit user consent.

4. How We Share Your Information

We do not sell your personal information. However, we may disclose it to trusted third parties:

Category	Purpose
Payment Processors	Stripe, PayPal – Secure billing and transactions
Cloud and Hosting Services	AWS, Google Cloud – Data storage and site functionality
Communication Tools	Twilio – AI call and text message handling
Analytics Services	Google Analytics – User behavior tracking

Legal Disclosure: We may share personal data if required by law or to protect against fraud, security risks, or unlawful activities.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can control or disable cookies via your browser settings.

Types of cookies used:

• Essential Cookies (for login and account management)
• Analytics Cookies (Google Analytics for website performance)
• Marketing Cookies (if enabled for retargeting ads)

6. Data Security

We implement strict security measures to protect your personal data, including:

• End-to-end encryption for call and text messages
• Secure cloud storage with limited access
• Multi-factor authentication (MFA) for accounts

Despite our efforts, no system is 100 percent secure. Users should protect their passwords and report any suspicious activity to [email protected].

7. User Rights and Data Control

7.1 Access and Deletion Requests

You have the right to:

• Request access to your personal data
• Request deletion of your data (except for required business records)
• Opt-out of marketing communications at any time

To make a request, email us at [email protected].

7.2 CCPA and GDPR Compliance

California Users (CCPA/CPRA): You may request to opt out of personal data sharing.

EU/UK Users (GDPR): You may request data portability and restrict processing.

8. Data Retention

We retain your personal information:

• As long as you have an active account
• Up to six months after account termination (for legal compliance)
• Immediately deleted upon verified deletion request

Some billing records may be retained for tax and compliance reasons.

9. Third-Party Links and Integrations

Our website may link to third-party services, such as:

• Google Maps API
• External payment gateways (Stripe, PayPal)

These sites operate under their own privacy policies. We encourage users to review third-party privacy terms before sharing any personal data.

10. Children's Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from children. If a minor has provided personal data, contact us immediately at [email protected].

11. Policy Updates

We may update this Privacy Policy from time to time. Users will be notified via email or by a notice on our website. Continued use of our Service after changes means you accept the revised policy.

12. Contact Information

13. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of North Carolina, United States. Any disputes will first be resolved through informal negotiations, followed by binding arbitration if necessary.